Cancellation & Refund Policy – Bonding Nest
At Bonding Nest, we understand that unexpected situations can arise. For this reason, we have created a clear and fair cancellation policy for our services and products.
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Cancellation & Refund for Sessions (1:1 & Group Sessions)
- Cancellations must be made at least 24 hours before the scheduled session. In this case, you can reschedule without any additional charge.
- Cancellations less than 24 hours before the session are non-refundable, unless there is an emergency (e.g., medical reasons).
- If the session is canceled by us, a new date will be offered or a full refund will be provided.
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Cancellation & Refund for Workshops & Webinars
- Reservations for workshops and webinars are binding.
- If you cancel up to 3 days before the scheduled workshop/webinar, a 50% refund will be offered or you can transfer to a future workshop.
- Cancellations less than 3 days before the event are non-refundable, except in special cases.
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Cancellation Policy for Digital Products & Training Materials
- Since ebooks, guides, and webinars purchased through our e-shop are digital products, refunds are not possible after purchase.
- If you experience any issues with the file, please contact us, and we will provide technical support.
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Cancellation Policy for Physical Products (Posters, Cards, Books)
- If you wish to return a physical product, it must be done within 14 days from the purchase date, with proof of purchase, and in excellent condition.
- Return shipping costs are the responsibility of the customer, unless the product is defective.
- In the case of a defective product, a replacement will be sent at no additional cost.
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Refund Method
- Refunds are made via the original payment method and within 10 business days after the cancellation is confirmed.
- For payments via POS or bank transfer, the refund will be made to the same account from which the payment was made.
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Contact
For any questions or clarifications, you can contact us at info@bondingnest.com.