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Defective Products Policy

At Bonding Nest Shop, we take quality seriously and aim to ensure that every product meets our high standards. If you receive a defective product, please review the policy below for assistance.

1. Identifying a Defective Product

A product is considered defective if it:

  • Arrives damaged due to manufacturing faults.

  • Has missing components that are essential for its function.

  • Does not work as described in the product details.

  • Suffers from a significant defect that affects its usability.

Normal wear and tear, improper use, or accidental damage are not considered product defects.

2. Reporting a Defective Product

If you believe you have received a defective product, please follow these steps:

  1. Contact our support team at info@bondingnest.com within 4 days of receiving the product.

  2. Provide your order number, a description of the defect, and clear photos or videos showing the issue.

  3. Wait for our customer service team to review your case and provide instructions.

3. Resolution Options

Once we verify that the product is defective, you may be eligible for one of the following resolutions:

  • Replacement: We will send you a new item at no extra cost.

  • Refund: If a replacement is not available, we will issue a full or partial refund.

  • Repair: If applicable, we may offer to repair the product.

4. Return Process

  • In some cases, we may request that you return the defective product before processing a replacement or refund.

  • We will provide you with return instructions and a prepaid shipping label (if applicable).

  • Returns must be sent in their original packaging whenever possible.

5. Important Notes

  • Claims must be made within the specified warranty period or return window.

  • Bonding Nest IKE reserves the right to inspect and validate all defective product claims.

  • If a returned product is found to be in working condition or does not meet our defective product criteria, the return may be rejected.

For further assistance, please contact us at info@bondingnest.com or call +(30) 2106752751.

Thank you for choosing Bonding Nest Shop!